Licensed and Insured Moving Services
Claim & Complaint Center
- Official filing instructions for your moving company
HOW TO FILE YOUR MOVING CLAIM / COMPLAINT
Dear Valued Customer,
If you come across any damaged or missing items or suspect that you have been overcharged or billed for services you didn't receive before, during, or after the completion of the services, we kindly request that you give your service provider the opportunity to thoroughly investigate and address your concerns. All customers are aware that the service provider should be granted the primary chance to provide a written resolution to any problems that arise.
- TO START YOUR CLAIM/COMPLAINT PROCESS
Please follow the instructions below:
LOG ON TO
WHEN ENTERING THE SITE, CLICK ON THE TAB — “REGISTER YOUR MOVING CLAIM / COMPLAINT”
PLEASE MAKE SURE TO HAVE THE FOLLOWING INFORMATION WHEN REGISTERING YOUR CASE:
Brokerage Company Legal Name
(Optional - if booked with 3rd party)
Your Moving Company Legal Name
(Required)
Full name as it appears on Bill of Lading
Full current address
A valid phone number
A valid email address
Registration Link:
- Once we receive your information online, we will promptly send you a Claim Acknowledgment Confirmation Notice via email. This notice will serve to confirm that we have received and recorded your claim or complaint in our electronic system. Kindly remember to check your junk or spam folders for our email confirmation.
HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM?
To inquire about the status of your case, kindly contact us via email at Support@MovingClaims.net. All communication regarding your claim will be conducted through email or mail. In certain circumstances, we may reach out to you by phone (if necessary) to gather additional information or seek clarifications regarding your claim.
Add our email address to your contact list
Support@MovingClaims.net
This ensures our emails land directly in your inbox, not spam/junk.
Need to start your claim? Visit:
Moving Claims acts as a third-party claims administrator for household goods carriers. Filing a claim via this portal initiates a claim directly with your mover based on the valuation coverage selected. This is not an insurance claim. For legal advice, consult the US DOT or a transportation attorney.